1. Order process, conclusion of contract and electronic storage of order details
By clicking on a product photo or title the customer is taken to the product details.
To select the product the customer enters the amount required and then clicks on the shopping basket icon to confirm. A brief overview of the basket pops up.
When the customer has finished shopping and all the items are in the basket, the customer clicks on the orange basket icon at the top of the page to view the products selected. The customer then clicks on the “Proceed to checkout” button.
This will take the customer to “Registration” where the customer is asked to login. Registered customers should enter their user name (email address linked to their petmaster account) and password. New customers can register or if preferred continue to “Guest Check-Out without Registration” where they will need to fill in delivery and payment details.
After each step is completed the customer moves to the next page. The final step of the order process is “Preview” where the customer is shown an order summary and the total price including VAT. At this stage the delivery service provider is selected and the delivery costs are shown.
The customer must agree to the Conditions of Sale by clicking the check box before an order can be successfully placed. The customer can see the Conditions of Sale in a pop up box by clicking on the green text.
By clicking on the “Purchase” button in the final “Preview” stage the customer makes a binding offer to purchase and is prepared to enter into a contract. The ordering process is complete and the order submitted to petmaster.
The submitting of an order does not signify that the contract is concluded. The customer will receive an order confirmation by email to confirm receipt of the order. This does not constitute acceptance of the order, it only confirms that petmaster has received the order.
The offer is accepted and the contract concluded only when the ordered goods have been dispatched and dispatch has been confirmed by email. Details of your order are stored electronically for order processing. If you would like a printed copy, you can print out the “Order confirmation” which appears on your screen once you have submitted your order. If you have provided us with your e-mail address then you will also receive all the relevant details of your order by e-mail, which you can then print out directly.
The customer must be of legal age to purchase from petmaster. In certain cases, we may ask you for proof of identification and petmaster reserves the right not to enter into a contract. No explanation for this need be given.
2. Right of cancellation and returns policy
As our valued customer you have the unconditional right to cancel your contract within 14 days of delivery, without being obliged to state any reasons. To comply with this time limit, all you need to do is to either return the goods bought online or send a return request within the 14-day period by e-mail, or telephone.
If you return goods bought online, the purchasing contract is cancelled and you will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to appropriate compensation.
We must request that you to return goods at your own cost.
If the goods arrive damaged, please contact petmaster for a full refund. Faulty goods are fully refundable, inclusive of delivery, return and extra costs. Please inform our customer service within the first 2 days of arrival, of faulty goods or goods damaged in transit.
Your statutory rights as a customer are not affected by any of these conditions.
3. Dispatch & Delivery
After an order is shipped, which is usually completed within one-two working days of its receipt, it usually takes three to five working days for it to arrive.
4. Prices and delivery costs
For The Republic of Ireland, we offer free delivery and handling on orders of €30 or above. Orders of a lesser value incur a small shipping and handling fee of €3.90 regardless of the number of packages, size, or weight of the consignment.
Should delivery be undertaken in several stages for technical or logistic reasons, we will of course only charge you once for delivery costs.
5. Reservation of ownership
All goods remain unqualified property of petmaster until payment has been received in full.
6. Payment, coupons, due date, failure to pay
Payment via credit card
Payment for goods is to be made by Visa, Mastercard or American Express credit card. Unfortunately, we cannot accept payment sent in the form of cash or cheques and are not responsible for loss.
Your credit or debit card will be charged upon completion of payment. In the case of possible returns the amount paid will be refunded. Should your credit card have insufficient credit we reserve the right to invoice you for the costs incurred in making requests for payment.
We’ll ship your order as soon as we have received your payment,
Coupon redemption
When redeeming a coupon please consider the specific redemption conditions like minimum order quantity, validity etc. You can only redeem one coupon, one order or customer related discount per purchase. All coupons must be redeemed upon purchase; subsequent reimbursement or cash redemptions are not possible. A resale is also not allowed.
7. Identity of the contracting partner
Any contract entered into is concluded with petmaster, unless specifically stated otherwise.